Frequently Asked Questions
- How can I place an order?
We operate on an inquiry-based system. You can browse our products and submit an inquiry via our website, email, or WhatsApp. Our team will respond with pricing, availability, and order details.
- Do you have certifications?
Yes, we are certified with GST, MSME, and IEC, ensuring authenticity and compliance in our business operations.
- Do you offer wholesale or bulk orders?
Yes, we specialize in wholesale and bulk orders. Contact us with your requirements, and we’ll provide the best pricing and customization options.
- Can I customize a product?
Absolutely! We offer customization in design, size, materials, and finishes. Let us know your specifications while submitting an inquiry.
- Do you ship internationally?
Yes, we export worldwide. Shipping costs and delivery times vary based on location and order quantity.
- Which shipping methods do you use?
We use reliable courier services, freight companies, and cargo shipping partners based on your order size and location.
- What is the estimated delivery time?
Delivery time depends on order size, customization, and shipping destination. Typically, domestic orders take 5-10 days, and international orders take 15-30 days.
- What payment methods do you accept?
We accept bank transfers, PayPal, and other secure payment gateways. Payment details will be shared upon order confirmation.
- Do you require an advance payment?
Yes, for wholesale orders, we require a partial advance payment before production begins, with the remaining balance due before shipment.
- Are prices listed on the website?
Since we operate on an inquiry-based model, prices depend on order quantity, customization, and material selection. Contact us for a detailed quote.
- What if my order arrives damaged?
We ensure secure packaging for safe delivery. However, if your order arrives damaged, please contact us within 48 hours with photos, and we will resolve the issue.
- Do you accept returns?
Due to the handcrafted nature of our products, we do not accept returns unless the item is damaged during transit.
- How do you ensure quality?
Each product undergoes a strict quality check before shipment. Our skilled artisans ensure precision, durability, and high standards in every piece.